Privacy policy

Privacy Policy

Everkind Supplements

Everkind Supplements (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit everkindsupplements.com or make a purchase from us.

1. Information We Collect

We may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment information (processed securely through third-party payment providers)
  • Order history
  • IP address and browsing behaviour on our website

We only collect information that is necessary for legitimate business purposes.

2. How We Collect Information

We collect personal information when you:

  • Place an order
  • Create an account
  • Subscribe to our newsletter
  • Contact us via email or contact forms
  • Browse our website (via cookies and similar technologies)

3. Purpose of Collecting Personal Information

We collect and process your information in order to:

  • Process and deliver your orders
  • Communicate with you about your order
  • Provide customer support
  • Send marketing communications (where you have consented)
  • Improve our website and services
  • Comply with legal and regulatory obligations

We will only use your personal information for the purpose for which it was collected.

4. Legal Basis for Processing

In terms of POPIA, we process personal information based on:

  • Your consent
  • The performance of a contract (e.g., fulfilling your order)
  • Compliance with legal obligations
  • Our legitimate business interests

5. Sharing of Personal Information

We may share your information with trusted third parties, including:

  • Payment service providers
  • Courier and delivery companies
  • IT service providers and website hosting providers
  • Marketing service providers (if you have opted in)

We ensure that all third parties respect the security and confidentiality of your personal information.

We do not sell your personal information.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

  • Loss
  • Unauthorised access
  • Misuse
  • Alteration
  • Disclosure

However, no online system is completely secure, and we cannot guarantee absolute security.

7. Your Rights Under POPIA

In terms of the Protection of Personal Information Act, you have the right to:

  • Request access to your personal information
  • Request correction or deletion of your personal information
  • Object to the processing of your personal information
  • Withdraw consent at any time (where processing is based on consent)
  • Lodge a complaint with the Information Regulator of South Africa

Requests may be submitted to:
merilda_j@hotmail.com

8. Cookies

Our website uses cookies to:

  • Improve user experience
  • Analyse website traffic
  • Remember customer preferences

You may disable cookies in your browser settings, but this may affect website functionality.

9. Retention of Information

We retain personal information only for as long as necessary to:

  • Fulfil the purpose for which it was collected
  • Comply with legal, tax, and accounting requirements
  • Resolve disputes

10. International Data Transfers

Although we operate in South Africa, some of our service providers (such as hosting or payment platforms) may process data outside South Africa. Where this occurs, we take reasonable steps to ensure your information remains protected in accordance with POPIA.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

Email: merilda_j@hotmail.com
Location: South Africa